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Always-on support that keeps subscribers connected and churn down.
Intelligent automation and 17.5K+ CX experts across 13 countries, working as one to deliver experiences your customers remember.
Precision data annotation with Annotera and robot training with Roborax, powering the next generation of AI models and autonomous machines.
With the acquisition of VA Platinum, Fusion CX brings dedicated offshore teams and CX delivery to Australian businesses.
From El Salvador, Skycom brings proven nearshore delivery and bilingual English and Spanish support closer to North American brands.
What makes Fusion CX different is not just the services we run, it is how we run them. These six show up in every engagement, whether we are handling fifty conversations a day or fifty thousand.
Voice, chat, email, social and messaging, unified into one conversation history so nothing gets said twice.
Onshore, nearshore and offshore blended to fit the balance of cost, timezone and skill your program needs.
Native speakers in 28 languages, deployed as full programs or as overflow into an existing operation.
The pipelines, labels, and quality controls behind every AI product we run, build, and maintain in-house.
Every interaction scored, not a sample. AI QMS reviews 100 percent so coaching lands where it matters.
Follow-the-sun delivery from centers on four continents, so your customers get an answer at any hour.
Domain-trained teams, tuned workflows and compliance built for the sector you actually operate in.
Always-on support that keeps subscribers connected and churn down.
Secure, compliant servicing and collections for banks and insurers.
Omind is the AI product arm of Fusion CX. Pick the problem that sounds like your floor and see the tool built for it. Every one keeps a human in the loop.
Automated, near real-time QA scoring that moves you from sample audits to up to 100% interaction coverage.
Real-time accent translation that makes each voice easier to follow on live calls.
GenAI voice agents for inbound and outbound calling, so people spend their time on the calls that need them.
An AI people platform for agent assessment, onboarding and upskilling.
Two decades of running large, global quality-controlled human teams is exactly what AI labs and robotics companies need. Annotera and Roborax put that discipline to work.
Human-labeled training and evaluation data for foundation models, computer vision and enterprise copilots, with QA built into every batch.
Human demonstrations, teleoperation and motion capture that show robots how a task actually gets done.
Cost, satisfaction, retention and quality. We report against these every month, and they're the right ones to ask any partner about.
Average gain after moving to our AI-first model.
Clients who renew with us year over year.
Cost-to-serve reduction the AI-native model is built to deliver.
Interactions scored with AI QMS, not a small manual sample.
The aggregate numbers come from specific programs. Here are three, with the result first.
Judged by industry panels and analysts, and audited against the security standards your procurement team will ask about.
What we're learning about AI in customer operations, from the people running the floors.
Loan origination services have evolved far beyond administrative support. For modern lenders, they influence how quickly…
Trapped in the cacophony of traditional debt collection? It's time to conduct a new composition where…
Fusion CX is proud to announce our participation at RoboBusiness 2026. This premier event takes place…
We serve over 200 businesses across banking, retail, travel, healthcare, and technology.
In their own words, from clients across software, retail, healthcare, media and banking. Names withheld under NDA.
Great experience with this BPM services provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!
In the three years since our customer care organization began working with Fusion CX, our relationship and footprint has grown. Fusion CX and its leadership team are instrumental in the success of our business by providing world class customer service and driving incremental revenue.
I have been working with Fusion CX in the USA for over 5 years and have been extremely satisfied with them. Their client relations teams do a great job communicating and are always responsive day or night.
We have launched over 50 campaigns with the company, they consistently meet or exceed our TPH goals. Most important, the executive team is ethical and principled; I trust them to always safeguard our data.
I am super impressed that Fusion CX managed to deploy a huge team of WFH agents to ensure smooth delivery of customer experience without any hiccups. Awesome job, team Fusion CX, keeping agile during this difficult time.
The kind of leap Fusion CX has taken in performance since September 2021 is remarkable. I thank each one of you for creating new benchmarks and taking the campaign to another level.
Tell us what your queues look like today. We'll come back with a plan for staffing, AI and locations, and what it should cost.
Fusion CX runs customer experience and business process operations for enterprises, with trained specialists and our own Omind AI working on the same conversations. Through Annotera.ai and Roborax.ai, we also build the training data behind AI models and robots.
We work across BFSI, HighTech, Healthcare, Travel and Hospitality, Telecom, Retail, Home Services and Utilities. Each program is staffed by teams trained on that sector's regulations, peak seasons and customer expectations.
We operate 40+ delivery centers in 13 countries across North America, Latin America and the Caribbean, Asia Pacific and EMEA. Programs can run onshore, nearshore, offshore or as a blend of all three.
Omind products sit inside every engagement. AI QMS scores up to 100% of interactions, Accent Harmonizer improves clarity on live calls, and Sayin.AI voice agents handle routine calls so people can focus on the ones that need them.
Timelines depend on volume, channels and compliance requirements. We start with a discovery call, agree the operating model and metrics, and set up quality controls and reporting from the first day of delivery.