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Fusion CX Acquires
Sequential Technology International (STI)Adds 1,350 People in the US, India, El Salvador, and the Philippines
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Fusion CX Wins
Frost & Sullivan’s 2025 Best PracticesTechnology Innovation Leadership Award
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POWER OF
HUMAN + TECHWe combine innovative technology with human connect to deliver a peerless customer experience across the board.
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WE ARE DIVERSE
For us, diversity, inclusiveness, and equity are not just principles - they are the central pillars of our business.
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Fusion CX Acquires S4 Communications
Adds 900 People in the US and the Philippines
POWER OF
HUMAN + TECH
We combine innovative technology with human connect to deliver a peerless customer experience across the board.
WE ARE DIVERSE
For us, diversity, inclusiveness, and equity are not just principles - they are the central pillars of our business.
WE ARE GLOCAL
Globally accessible yet locally reliable. Our global presence gives you access to 10.5K+ local talents and a range of shoring options to accelerate your growth.
EMPOWER INNOVATION WITH FUSION CX
Proudly a Certified Minority Business Enterprise
20+
Years of experience
15
Countries of operation
40
Global Delivery Centers
28
Languages Supported
DRIVEN BY COMMITMENT
POWERED BY HUMAN + TECH
We are bringing brands closer to their customers for the past 20+ years, with innovative AI technology and the power of human connect through myriad outsourcing services. From development to deployment, we as a BPM company, strengthen this commitment with our 10.5K+ strong support experts working across 40 locations in 15 countries : United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Kosovo, Belize and Indonesia. We cater to various customer engagement solution outsourcing needs of brands from different industries and are committed to deliver excellence.
We are a customer experience (“CX”) service provider delivering high-end, complex, and integrated CX services across multiple channels including voice, email, chat, social media and message in a cost-effective manner with technology playing central role in our service delivery model. Our global footprint allows us to cater to various customer engagement solution outsourcing needs of brands from different industries and deliver excellence at scale.
Our business process solutions and services company maintains focus on key verticals, including telecom and utilities, healthcare and life sciences, HTT, BFSI, and retail, where it has developed deep domain specialization.
Our 10,500 CX support employees working across 40 locations in 15 countries: United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, Jamaica, El Salvador, Kosovo, and Belize.
WE SERVE
190+ BUSINESSES
ACROSS MULTIPLE DOMAINS
BFSI
High Tech
Retail
Home Improvement
Healthcare
Telecom
Utility
Travel, Transportation
AWARDS & CERTIFICATIONS
Global Workforce Management Forum
PCI Data Security Standards
ISO/IEC 27001:2022
Minority Business Enterprise (MBE)
Global Workforce Management Forum
PCI Data Security Standards
ISO/IEC 27001:2022
Minority Business Enterprise (MBE)
BPO AND CX SOLUTIONS POWERED BY TECHNOLOGY & INDUSTRY EXPERTISE
Multichannel and Multilingual CX Solutions
Fusion CX delivers customer experience and BPO solutions that align business operations with evolving customer needs. By combining domain knowledge and AI-powered technology, we support digital transformation and operational efficiency. As enterprises view CX as a growth enabler, our multilingual CX and BPO services help manage customer interactions across multiple channels. In a changing environment, we provide tools and processes to support consistent communication and stronger alignment between brands and their customers.
THEY BELIEVED, WE DELIVERED
WE KEEP OUR PROMISES
Great experience with this BPM Services Provider. They do the two things that matter most to us. They perform and they communicate. The vendor is a major upgrade professionally from our previous vendors. They are responsive to all of our needs!
- A Software Developer Company in the US
“This company has been a godsend. We were wasting so much money on our in-house outreach. Now, it does all the heavy lifting for us, qualifying our leads and sending us warm transfers. "
- Renowned Solar Energy Enterprise in the USA
"By utilizing the vendor and its state-of-the-art soundboarding technology, we have been able to reach leads in both an effective and efficient manner. It saved us the headache and massive expense of developing and in-house outreach program."
- Top Digital Media Company in the United States
"We have launched over 50 campaigns with the company, they consistently meet or exceed our TPH goals. Most important, the executive team is ethical and principled; I trust them to always safeguard our data."
- A Media Consulting Company in Mexico
I really want to appreciate the hard work, dedication and efforts put forward by Fusion CX team...The kind of leap Fusion CX has taken in BCC performance since Sep’21 is remarkable. I thank each one of you for creating new benchmarks and taking the campaign to another level.
- A leading private sector bank in India
I have been working with Fusion CX in USA for over 5 years and have been extremely satisfied with them. First and foremost, their performance on the phone has been as best. Their client relation teams do a great job communicating and are always responsive day or night. I couldn’t be happier with the working relationship I have with them and look forward to many more years together.
- Online Health Store, United States
In the three years since our customer care organization began working with Fusion CX, our relationship and footprint has grown. Fusion CX and its leadership team is instrumental in the success of our business by providing world class customer service and driving incremental revenue. They never back down from a challenge, always remain strategically competitive and welcome collaboration with us as the client. We look forward to continuing our partnership journey with this BPM Company into the future.
- Home Improvement Marketplace
I just want to let you know how ecstatic, impressed, pleased, etc. , because I don't think there are enough words to tell you how happy I was this CXM partner. Thank you so much for everything you do. I absolutely love being a part of Fusion CX!
- Voice Platform Solution Provider
As President and Founder of many companies, I have never read such an informative email from a BPM outsourcing company where every sentence delivered such a positive and motivational message. Trust me, I am not one for offering many compliments. This was an A+ directive and much appreciated. Thanks for your commitment to our program.
- Online Booking Software Company
I am super impressed about the fact that Fusion CX managed to deploy a huge team of WFH agents to ensure smooth delivery of customer experience without any hiccups. Awesome job team Fusion CX keeping agile during this difficult time.
- End-to-End Cloud Commerce Platform
A big thanks to Fusion CX and its team in USA for all they do to help us and our customers! Great job everyone...I'm sure that it has been a long hard road to get this done, but it is appreciated
- Office Supply Retailing Company, United States
Team is deeply appreciative of the extraordinary effort you & your Team have shown in this difficult situation. Fusion CX has stood out in serving our Consumers with your heart and soul in this hour of need. A big thank you for being you & your Team
- Leading Utility Company, India
