Our History

Our History

Fusion CX, formerly Fusion BPO Services, has evolved into a prominent player in the outsourcing and customer experience transformation industry. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, Fusion CX has grown rapidly under their leadership. Pankaj’s strategic vision for growth and operational excellence and Kishore’s extensive experience in the BPO sector laid the foundation for the company’s success.

Fusion CX provides top-notch customer experience transformation solutions and outsourcing services across various sectors, including healthcare, life sciences, and more. Our expertise in key areas such as sales, marketing, finance, and technology has positioned Fusion CX as a trusted partner for businesses seeking exceptional customer experiences.

By synergizing the strength of human connection with cutting-edge technology, Fusion CX has unlocked a transformative force reshaping the landscape of customer experiences.

  • 2025

    • Our Subsidiary, Ameridial, Inc. acquired Sequential Technology International LLC, Bethlehem PA
    • Our Subsidiary, O’Currance Inc. acquired Sribe.ology LLC, Dallas, TX
    • Expansion in India - Siliguri, West Bengal, India

  • 2024

    • Our Subsidiary, Ameridial, Inc. acquired Ready Call Center Limited, Belize
    • Our Subsidiary, Ameridial, Inc. acquired S4 Communication LLC., Houston, TX

  • 2023

    • Our Subsidiary, O’Currance Inc. acquired 100% shares of Omind Technologies Inc.
    • Expansion in India - Durgapur and Kalyani, West Bengal, India

  • 2022

    • Acquired Boomsourcing LLC, Utah, US.
    • Acquired Teleserv Asia Solutions Inc., the Philippines
    • Expansion In The EMEA Region - Pristina, Kosovo
    • Expansion in India - Navi Mumbai, Maharashtra and Howrah, West Bengal, India

  • 2021

    • Acquired Competent Synergies Private Limited, Mohali, Punjab
    • Acquired Advanced Communications Group, Inc., Florida, US. and expansion in LATAM - Medellin, Colombia

  • 2020

    • Expansion In The EMEA Region - Established a delivery center in Morocco through the acquisition of Finaccess BPO (Phoneo)

  • 2019

    • Expansion In the North America Region - Strengthened US delivery through the acquisition of Ameridial Inc, and Nations Recovery Center
    • 1st Flagship Center in EMEA Region - Tirana, Albania

  • 2018

    • Acquired Support Save Inc. - Cebu, Philippines
    • Expansion into Caribbean, 1st greenfield delivery center in Kingston, Jamaica

  • 2016

    • Acquired Vital Solutions Inc. and its subsidiaries, Atlanta, GA, US.

  • 2015

    • Opened first LATAM greenfield delivery center in El Salvador

  • 2013

    • Acquired Phocus Contact Solutions Inc., Canada
    • Consolidated Kolkata (WB, India) Operations at Y9, Salt Lake City, Kolkata, India

  • 2012

    • Acquired O’Currance Teleservices, opened delivery center in Utah, US

  • 2010

    • Acquired Centennial Marketing Group, Canada

  • 2009

    • Established our first greenfield delivery center in Ortigas, Metro Manila, Philippines.

  • 2007

    • Acquired HelpDeskNow, opened centers in Newfoundland, Canada

  • 2005

    • Opened our second delivery center in Kolkata, West Bengal, India.

  • 2004

    • Incorporation of our Company in Kolkata, West Bengal, India