Automated answering machines became really popular in no time whatsoever. But then again, they didn’t remain the number one choice of entrepreneurs regarding handling business answering service departments. The reason for such rise and fall can be understood by looking at the system’s advantages and disadvantages.
Cost-effectiveness of automated answering service machines
What appealed to business enterprises the most was the cost-effectiveness of automated answering service machines. Installing these machines meant reduced expenditures on employee recruitment and maintenance. A very valid point can be raised here: when a Manila BPO company is appointed, the business expenses regarding employee maintenance go down automatically. However, the operational cost decreases if the business opts for an answering machine.
Another point of appeal would be the accuracy that the machines can offer. It is a fact that when machines are installed, customer calls will be received without fail and that too within the first couple of rings.
However, answering machines are inadequate because they cannot address specific and complex problems. There are many problems that only live agents can handle. There is no dearth of occasions when business end users or potential customers ask for elaborate and detailed explanations. Under such circumstances, live answering service agents are the only option.
That the answering machines can attend to generic issues is a shortcoming by default. Even if the service provider wants unlimited support services, they cannot be offered through IVR. Too many dialing options are going to leave the caller puzzled. Such a complicated arrangement cannot be of any good.
Again, answering machines’ disadvantages do not render them useless. In reality, the best arrangement for businesses is a combination of live and automated answering services offered by call center companies in Manila. The combination is economic and effective.
