Do satisfied customers and loyal customers feel like the same thing? Not even close! To truly exceed customer expectations, you must understand them from the beginning. That’s where Fusion CX and our “Speak Global” approach come in.
Today’s businesses face a new reality: customers expect online, social, and immediate interactions in their native language, on their preferred channel. Technology has shrunk the world, eliminating geographical and linguistic barriers. Multicultural interactions are commonplace, but how can businesses keep up with these ever-evolving demands?
Embrace Automation to Drive Customer Loyalty
At Fusion CX, we leverage cutting-edge automation to save you money and resources while delivering the exceptional service your customers crave. Automated translation tools open communication channels with customers on their terms.
Take MindVoice, for example. MindVoice uses automated voice agents to handle standardized call workflows efficiently. This AI-driven technology ensures that every customer receives timely and accurate responses, regardless of language.
Speak Their Language: Deliver Multilingual Support
Most customers prefer to interact with companies in their native language. Fusion CX provides multilingual support to ensure every customer feels valued and understood. We remove language barriers with automated translation technology, empowering Fortune 500 companies to deliver product information in over 35 languages. This allows agents to support customers in real-time across multiple languages while maintaining cost-effectiveness and service quality.
MindSpeech plays a crucial role here. MindSpeech harmonizes voice accents, enhances multilingual speaker comprehension, and reduces noise in real-time phone calls. With MindSpeech, our agents can communicate clearly and effectively, no matter the customer’s language or accent.
As linguist David Crystal once said, “The more languages you know, the more you are human.” By embracing “Speak Global” multilingual support, we are not just serving customers but connecting with them on a deeper level.
Real-Time Service, Global Reach
Studies show that 86% of customers abandon transactions due to poor experiences. You never know when a customer will need support, and offering the right language at the right time is crucial for retention. While a pool of multilingual agents is ideal, automated translation empowers your team to handle inquiries in any language. This, combined with advanced technology, allows you to offer 24/7 service and address inquiries from a global audience.
“Accent is the soul of language; it gives to words the power of expression and infuses into them life, feeling, and individuality,” said the famous writer Sidney Lanier.
At Fusion CX, we understand the importance of clear communication and use advanced voice AI to ensure every interaction feels personal and meaningful.
Optimize Budgets, Expand Your Reach
Expanding into new markets is critical in today’s competitive market. Automated translation tools eliminate the need for extensive multilingual hiring, allowing you to focus on retaining existing markets while venturing into new ones. Our contact center managers prioritize customer satisfaction while eliminating communication obstacles for your team. We equip your agents with the tools they need to serve customers regardless of language, enabling them to address more support scenarios than ever.
Self-Service Options for a Global Audience
Automated translation goes beyond agent support. We can also implement self-service options in different languages, creating a cost-effective way to improve the global customer experience. In today’s social media age, a single negative experience can spread like wildfire. Multilingual knowledge bases and FAQs can deflect calls, reduce overhead costs, and create a win-win for your customers and call center. The average call center inquiry costs $33, while self-service options can cost as little as $1-$2.
Building a Legendary Brand Starts with Exceptional Service
At Fusion CX, we believe your customers are the boss. Their spending decisions can make or break your brand. Contact centers have focused on speaking globally and providing a fast, user-friendly experience.
In the future, voice AI will play an even more significant role in customer service. As Andrew Ng, a pioneer in AI, once said, “AI is the new electricity.” As electricity transforms industries, voice AI will revolutionize customer interactions by making communication seamless and efficient.
Ready to unlock legendary customer service and a wider customer base? Contact Fusion CX today to discuss how automated translation can help you achieve a superior return on investment.
