Reputed call centers India are using the unified desktop technology for making work less confusing for agents, and enabling them to provide better output. This technology enables the agents to use many applications within an incoming call from a customer. When a unified desktop interface is used at the call centers, it implies that the call handling and training times are considerably reduced, and there is also the elimination of typo errors.
There are several benefits that unified desktop interface can provide the agents for making their tasks easier. The calls received can be classified according to the frequency, the data required for the completion of calls or tasks, and for the purpose of creating unified dashboard views for the required data. With the help of this interface, call center services are able to update data in several applications simultaneously; this is done by enabling data to be inserted into several applications with just a single click.
Simple automations are added for streamlining the navigation. This enables the agents to extract the data they want to without navigating the complex applications. When the desktop is made to do a lot of tasks, it means that the need for offering agent training is considerably reduced in call centers India. Through automation at the call center services, it is possible for the managers to enforce the execution of important tasks rather than expect the agents follow the already established processes. Business automation through the unified desktop interface can make business tasks simpler, faster and offer high levels of effectiveness.
