Boosting Revenue for a Top Home Improvement Brand

A leading name in the Home Improvement & Wellness industry, the client was successful in generating high volumes of inbound customer inquiries but was severely challenged in their ability to handle these incoming customer queries. Fusion CX assisted the client in addressing incoming customer interactions and maximizing conversions to boost sales. Additionally, we improved customer retention through superior customer support and satisfactory CX management, increasing upsell conversions and repeat purchases along the way!

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SERVICE OFFERING

Appointment Setting

Customer Acquisition

Customer Service

Operation

Sales & Contracts Administration

Billing & Invoice Settlements

THE FUSION CX-FACTOR

30 Locations in
15 Countries

40+ Language
Support

7000+
Skilled
Agents

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