AUTOMOTIVE
CALL CENTER SERVICES
CALL CENTER SERVICES OUTSOURCING
IN MAJOR GLOBAL LOCATIONS
MULTILINGUAL & OMNICHANNEL
CALL CENTER SOLUTIONS FOR
THE AUTOMOTIVE INDUSTRY
Top Automotive Call Center Services in the USA, Europe, Asia & Beyond
The automotive industry moves fast, driven by rising customer expectations and a wide range of choices. At Fusion CX, we help you match this pace by delivering reliable customer support at every stage of the buyer journey. With operations spanning multiple countries, our 17,000+ skilled professionals provide tailored communication in more than 25 international and regional languages.
Backed by 30+ years of customer experience expertise, we create personalized customer service outsourcing solutions for dealerships, tailored to each market’s unique requirements. Our customer-first approach ensures superior human engagement in every interaction—propelling us to the forefront of the automotive BPO industry and making Fusion CX a trusted contact center for dealerships worldwide.
Why Choose Fusion CX as Your Automotive Call Center Partner?
Partnering with Fusion CX gives dealerships access to a full suite of industry-specific advantages, including:
- 24/7 availability: Stay accessible to customers at all times, reducing call abandonment and capturing more leads and sales opportunities.
- Fast & convenient resolutions: Deliver timely, personalized responses that enhance customer satisfaction and loyalty.
- Professional customer service, complaints management, and purchase assistance—handled by skilled, empathetic agents trained for superior engagement.
- Multilingual call center solutions with support in 25+ global and regional languages, ensuring customers feel heard in their native tongue.
- Omnichannel engagement across phone, SMS, social media, live chat, instant messengers, and email.
- Cost efficiency: Save on the expense of managing in-house customer service teams while gaining access to professional resources.
- Advanced infrastructure: Benefit from industry-grade technology and systems that ensure accurate, consistent service delivery.
- Reduced workload: Free up internal teams to focus on sales and operations, boosting productivity and efficiency.
- Enhanced CX management: Achieve stronger brand recognition, improved customer retention, and increased revenue through superior CXM.
Fusion CX’s professional contact center services for dealerships empower your automotive business to deliver better outcomes for both customers and staff. By combining our proven experience, global reach, and best-in-class solutions, we help you create positive, lasting customer experiences that drive loyalty and growth.
SERVICE OFFERING
24/7 Customer Service
Your customers can contact a brand representative at all hours. Our 24/7 customer support outsourcing for dealerships enables your customers to have their problems addressed promptly for swift solutions.
Appointment Scheduling & Management
Our Appointments Management system can help you schedule, modify, and cancel appointments efficiently with timely real-time notifications sent to all concerned parties to ensure that scheduled appointments are completed.
Post Sale/Service Surveys
Our real-time surveys will help you determine customer experiences and satisfaction levels. Our call center solutions for the automotive industry will enable you to identify strengths, weaknesses, and opportunities.
Complaints Management
Our trained experts indulge in human engagements with customers to understand customer complaints, identify core issues, and offer customized and convenient resolutions to ensure complete customer satisfaction.
Recall Notifications
We communicate between service departments and customers to offer timely updates, take service requests, provide delivery estimates, etc. This will ensure clear communication and swift service deliveries to customers.
Collection Service
Our automotive call center services can help you to recover loans and collect pending payments while also improving customer experiences. This will help you generate revenues and improve brand loyalty simultaneously.
Lead Generation & Conversion
Our customer engagement activities are designed to maximize quality lead generation and conversion. This enables your business to maximize the acquisition of top customers and clients, improving your revenue generation.
Warranty Service
We help you contact customers approaching the end-of-warranty for warranty renewals, upsales, or cross-sales. This will help your revenue generation while giving your customers the best warranty coverage for their vehicles.
Loan And Lease Extensions
Our automotive call center services will help you contact customers as their loans and lease expire to discuss subsequent purchases, helping them avail the best offers while maximizing your chances of making additional sales.
Outbound Customer Winback
Our skilled and professional experts will help you win back existing customers who have decided to move on to a competitor. Our human engagements will convince these customers to continue their business with your brand.
THE FUSION CX-FACTOR
33+ Years of
Experience
40 Locations,
15 Countries
28 Languages
Report and
Analysis
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
Related Posts
Choosing Your Home Improvement CX Provider: A Strategic Framework for the Right Outsourcing Partnership
Porting Problems to Profitability: Turning Subscriber Friction into Retention Opportunities
FAQ's
FAQ's
Which automotive services can be outsourced to Fusion CX?
At Fusion CX, we can help you with all kinds of communications with customers, clients, vendors, etc. From Lead Generation and pre-sale support to after-sale services and collections, our automotive call center services can be customized to deliver efficient and effective solutions to your business’s unique needs.
How much does it cost to outsource contact center solutions?
Contact center solutions do not have fixed rates. In fact, the costs of engaging professional contact center solutions from Fusion CX depend on several factors, including the services you choose, the location of the call center, volume of call center representatives, variety in communication channels, hours of operation, etc.
Why should you choose Fusion CX as your preferred customer communication partner?
With over 30 years in the BPO industry and a global presence in 40 locations across 15 countries, we employ a massive workforce of more than 13,000 skilled professionals. Our global presence and massive workforce empower us to deliver superior automotive call center services in 40+ global and regional languages to your customers.
