We specialize in building lasting relationships between health and wellness brands and their end users through personalized engagement and support, delivering a superior experience throughout the customer journey. With Fusion CX as your CX management partner, you can offer industry-leading customer support across channels in 28 languages.
As an omnichannel healthcare CXM solution provider with deep experience in the healthcare domain, we help you boost customer-centricity by supporting people on their preferred channel and in their preferred language. The result is better customer experience and satisfaction, stronger retention and loyalty, and more revenue.
Our customer-centric approach, broad range of services, HIPAA-compliant processes and experienced people make us a trusted outsourcing partner for lifestyle and wellness coaching, healthcare navigation, chronic disease management, vaccination programs, palliative care and telehealth providers.
Deep domain knowledge and empathetic interactions let us deliver personalized, efficient support to customers, patients and members, from appointment scheduling to prescription reminders, lifting satisfaction and brand loyalty at the same time.
From the first sales conversation to the next refill reminder, one partner supports the whole member journey.
Scheduling with practitioners, reminders, cancellations and rescheduling handled end to end, so every touchpoint feels effortless for patients and members.
Omnichannel, multilingual sales support with cross-selling and upselling that turns new customers into a loyal, profitable member base.
Timely, appropriate resolution of patient, member and customer complaints that restores trust and lifts satisfaction and loyalty across your brand.
HIPAA-compliant processes that keep every interaction within industry rules while still delivering a warm, superior experience across the journey.
Help with prescriptions and medicine ordering, plus refill reminders, so patients get the right medicine at the right time.
Secure order processing from a PCI DSS and ISO/IEC 27001:2022 certified team that safeguards customer information at an affordable cost.
Proactive check-ins before, during and after care that help members navigate appointments and next steps without confusion or delay.
Native-speaking agents on voice, chat, email and messaging who reach members in their preferred language and channel.
Chronic condition, coaching and palliative programs depend on steady contact. Here is how we keep members engaged month after month.
Welcome calls that confirm enrollment, explain program benefits, set channel and language preferences and book the first coaching or care session.
Regular outreach on the cadence your program sets, capturing member questions and flagging missed sessions before members quietly drop out.
Voice, SMS and email reminders for refills, screenings and coaching visits, timed to each member's schedule and preferred channel.
Anything clinical or urgent routes straight to your licensed care team under your protocols, with full notes attached to the record.
Omind products run inside every health and wellness program, with people handling every decision that affects a member's care.
Reviews every call and chat for HIPAA handling, empathy and accuracy, then turns misses into targeted coaching for wellness agents.
GenAI voice agents that handle appointment confirmations, refill reminders and order status, and hand members to a person when needed.
Real-time accent translation so members in coaching and chronic care programs understand every instruction clearly the first time.
The people, controls and reach a personal, compliant wellness program needs.
Secure access, audit trails and privacy-first handling of member health information on every workflow.
Card data stays protected during orders and payments, backed by ISO/IEC 27001:2022 certification.
Trained agents help members with apps, devices, portals and telehealth logins on first contact.
Native speakers support members in their preferred language, as a full program or overflow.
40+ delivery centers in 13 countries keep support running through outages and seasonal peaks.
Teams trained on wellness products, PHI handling and the tone sensitive health conversations need.
What happened when wellness and healthcare brands handed customer experience to Fusion CX.
Tell us about your members, programs and channels. A specialist will follow up with a scope, ramp plan and pricing for your wellness support.
Guides and perspectives for leaders running wellness brand and member support.
The questions wellness brands and care programs ask us most often.
With over 22 years of experience as a healthcare BPM company, Fusion CX has become a leading name in health and wellness management. We manage and resolve complex health and wellness inquiries and support healthcare and wellness companies with a range of HIPAA-compliant BPM services.
Yes. As a HIPAA-compliant BPM partner for healthcare and wellness companies, we help you improve patient outcomes. We reduce wait times, deliver 24/7 support for inquiries and information, and give patients and members the right help through appointment management, prescription assistance, complaint management and much more.
Outsourcing health and wellness BPM services is an investment, but it delivers significant ROI. Outsourcing non-core contact center services and customer support can cut overhead and administrative costs and improve patient satisfaction while building a positive brand image.
Fusion CX has delivered personalized, empathetic customer support to the health and wellness industry for over 20 years and is a leading HIPAA-compliant healthcare BPM company serving providers, payers, medical device and wellness businesses. With 40+ delivery centers in 13 countries, we serve a global clientele while staying local in our approach.
We support lifestyle and wellness coaching businesses, healthcare system navigators, chronic disease management providers, vaccination programs, palliative care organizations and telehealth providers, as well as health and wellness product brands. Each program is built around your members, channels, languages and compliance requirements.
