DME SERVICES

DME SERVICES

ENHANCING PATIENT CARE THROUGH SEAMLESS DME SUPPORT SERVICES

Comprehensive Solutions for DME Sales and Support

Fusion CX provides a full suite of Durable Medical Equipment (DME) supporting services designed to enhance both the pre-sales experience and post-sales support. Our solutions focus on lead generation, appointment scheduling, insurance verification, product inquiry handling, and order management, ensuring that customers receive timely, efficient, and high-quality service from start to finish. Additionally, we offer comprehensive post-sales support, including product training, remote monitoring equipment support, complaint handling, and warranty management, ensuring customer satisfaction and loyalty throughout the product lifecycle.

With over 35 years of experience, Fusion CX combines advanced technology and dedicated customer support to help DME providers grow their market presence and deliver outstanding service to healthcare professionals and patients.

KEY DME SERVICES

PRE-SALES EXPERIENCE

Lead Generation

Identify and Engage Potential Customers

Fusion CX uses targeted outreach strategies to identify and engage potential customers, helping DME providers expand their market presence and increase sales.

Customer Acquisition

Generate qualified leads by targeting healthcare providers and organizations that may benefit from durable medical equipment.

Appointment Scheduling

Seamless Coordination with Healthcare Providers

Ensure timely consultations and smooth scheduling of appointments between customers and healthcare providers.

Efficient Calendar Management

Manage appointment schedules for maximum efficiency, reducing patient wait times and improving service delivery.

Insurance Eligibility Verification

Verify Patient Coverage

Confirm patient insurance coverage to ensure accurate billing and reduce claim denials, ensuring smooth and timely reimbursement.

Real-Time Verification

Provide real-time eligibility checks, streamlining the process for both providers and patients.

Product Inquiry Handling

Address Customer Questions

Provide detailed product information to assist customers in making informed decisions about the DME products they need.

Product Recommendations

Offer personalized product recommendations based on patient needs and requirements, enhancing the customer experience.

POST-SALES SUPPORT. - ORDER MANAGEMENT & SUPPORT

Sales Order Processing

Ensure Accurate Order Documentation

Process orders accurately and ensure all necessary documentation is completed for timely fulfillment.

Efficient Order Fulfillment

Ensure that all orders are processed, shipped, and delivered according to the specified timelines.

Order Entry & Customer Support

Facilitate Smooth Order Placement

Assist customers with placing orders, managing updates, and ensuring that any changes to orders are handled efficiently.

Customer Support for Order Queries

Provide ongoing support for any questions related to order status, delivery times, and modifications.

Product Training and Onboarding for Healthcare Staff

Equip Healthcare Professionals with Knowledge

Offer training programs for healthcare staff to ensure they understand how to use and maintain DME products effectively.

Hands-On Training

Provide both in-person and virtual training sessions, ensuring healthcare professionals are confident and capable in using the equipment.

Remote Monitoring Equipment Support

Provide Remote Guidance for Equipment Setup

Offer remote support to healthcare providers for equipment setup and operation, reducing the need for on-site visits.

Ongoing Monitoring Assistance

Help healthcare professionals monitor equipment remotely, ensuring it functions properly and patients receive the intended benefits.

Complaint Handling and Resolution

Proactively Address Customer Concerns

Identify and resolve customer issues related to DME products promptly to maintain customer satisfaction and trust.

Issue Resolution

Offer quick and effective solutions to complaints to minimize disruptions to patients’ care.

Remote Technical Support for Troubleshooting

Real-Time Remote Support

Provide immediate technical assistance for troubleshooting equipment issues, reducing downtime and improving the patient experience.

24/7 Availability

Ensure support is available at all times, especially for urgent equipment issues that affect patient care.

Post-Market Surveillance and Adverse Event Reporting

Monitor Product Performance

Track and monitor the performance of DME products in the market to identify any potential issues.

Ensure Safety and Compliance

Report adverse events and safety concerns to regulatory bodies, ensuring products meet industry standards and comply with regulations.

Warranty and Service Contract Management

Streamline Warranty Claims and Contract Renewals

Manage warranty claims and service contract renewals to ensure customers receive timely support and maintain equipment in optimal condition.

Contract Management

Assist customers in managing service contracts and warranties, ensuring they understand coverage terms and renewal timelines.

AI SOLUTIONS FOR DME SALES AND SUPPORT

Arya (DME Support Coach)

Provides immediate support for staff, integrating automated lead generation, AI-powered order processing, and fulfillment while ensuring tailored patient care.

Conversational AI

Communicates with patients and flags potential equipment issues via chatbots for order tracking, usage tips, and proactive follow-ups to support effective device use.

Marketing AI

Leverages automated lead generation, targeted outreach, and analytics to personalize DME solutions effectively and boost acquisition.

AI QMS

Automates audits and compliance reviews to maintain accuracy, uphold HIPAA standards, and ensure top-tier service in DME operations.

MindSpeech

Elevates clarity and courtesy in DME calls with voice harmonization, noise reduction, and consistent call quality across interactions.

WHY CHOOSE FUSION CX FOR DME SERVICES?

End-to-End DME Support

Fusion CX offers comprehensive solutions across the entire DME lifecycle, from lead generation and appointment scheduling to product training and remote monitoring support.

Seamless Integration of Technology

Fusion CX uses advanced AI-driven tools and real-time support systems to streamline DME operations and improve customer satisfaction.

Expert Customer Support

We provide top-tier customer service, addressing product inquiries, managing complaints, and supporting healthcare providers in using DME products effectively.

Regulatory Compliance and Safety

We prioritize post-market surveillance and adverse event reporting, ensuring that your products meet all necessary safety and compliance standards.

THE FUSION CX-FACTOR

20K+
Skilled
Agents

PCI-DSS
Certified

25+
Language
Support

Ensured Business
Continuity

GET IN TOUCH

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    FAQS

    FAQS

    What DME services does Fusion CX offer?

    Fusion CX offers a full suite of pre-sales and post-sales services, including lead generation, insurance verification, order processing, remote monitoring support, and product training for DME products.

    How does Fusion CX assist with insurance eligibility verification?

    We provide real-time insurance verification to ensure accurate billing and efficient claim processing, helping pharmacies and healthcare providers avoid claim denials.

    Can Fusion CX help with product training for healthcare staff?

    Yes, we offer product training and onboarding for healthcare professionals, ensuring they understand how to effectively use and maintain DME products.

    How does Fusion CX handle complaints and technical support?

    We offer proactive complaint handling and remote technical support to resolve issues quickly, minimizing equipment downtime and improving customer satisfaction.

    Why should DME providers choose Fusion CX?

    Fusion CX provides end-to-end support, from sales and customer service to product training and post-market surveillance, ensuring comprehensive, compliant, and efficient DME operations.