MEDTECH CALL CENTER OUTSOURCING:
SMART, COMPLIANT, AND HUMAN-CENTERED
MEDTECH CALL CENTER OUTSOURCING: SMART, COMPLIANT, AND HUMAN-CENTERED
MEDTECH CALL CENTER OUTSOURCING
Revolutionizing MedTech Support with Fusion CX
The MedTech industry is entering an exciting era of innovation, driven by breakthroughs in wearable technology, home diagnostics, digital therapeutics, and robotic surgery. As these advancements take center stage, companies have the opportunity to elevate the patient experience through personalized support, real-time device assistance, and seamless telehealth integration.
With growing demand for onboarding, technical help, and smart data handling, outsourcing call center operations empowers MedTech firms to scale quickly, stay compliant, and focus on core innovation. From training AI models with high-quality data to supporting patients with empathy and expertise, MedTech call center outsourcing becomes a powerful enabler of growth, agility, and operational excellence.
At Fusion CX, we deliver seamless, scalable, and regulatory-ready support that goes beyond answering phones. We combine patient empathy, omnichannel communication, and industry-leading AI to offer MedTech call center outsourcing that makes your devices smarter—and your patients feel seen.
OUR SERVICES FOR MEDTECH CLIENTS
Fusion CX offers an expansive suite of MedTech support services. Here's how we can help you scale with quality and confidence:
Patient Onboarding & Education
We help patients start strong. Our agents guide users through device setup, app navigation, usage protocols, and troubleshooting. By focusing on education and ease of use, we increase device adoption, reduce returns, and promote long-term engagement.
Appointment Scheduling & Telehealth Support
We streamline appointment workflows—booking, rescheduling, and reminders—across in-person and telehealth visits. We also offer technical support for virtual care sessions to ensure smooth video consults, patient check-ins, and device integrations.
Billing & Insurance Support
Patients receive clear, empathetic support for billing questions, insurance verification, and claims navigation. From pre-authorization to payment plan queries, we reduce confusion, improve collections, and strengthen patient trust in your brand.
Remote Patient Monitoring (RPM)
We enable proactive, real-time care through remote patient monitoring support. Our agents assist with device connectivity, data syncing, and patient education—ensuring accurate vitals transmission and timely alerts. Whether it’s glucose monitors, cardiac devices, or multi-sensor kits, we help patients stay engaged and providers stay informed. Our RPM support reduces hospital readmissions, improves chronic care management, and keeps the focus on preventive, connected care.
Data Annotation for MedTech AI
We support the future of MedTech innovation through expert data labeling. Our HIPAA-compliant team annotates text, images, and videos for training diagnostic algorithms, wearable sensors, robotic surgery tools, and more. We bring human precision to your machine learning pipeline.
Technical Support for Devices & Apps
From Bluetooth pairing to firmware updates, our trained support agents assist patients and healthcare providers with clarity and precision. We handle first-line and escalated issues across medical devices, mobile apps, and connected platforms—reducing device abandonment and increasing satisfaction.
Complaint Intake & Medical Device Reporting (MDR)
Fusion CX ensures your post-market surveillance stays compliant. We manage complaint intake, adverse event triage, escalation, and regulatory documentation aligned with FDA and EU MDR guidelines. Nothing gets missed—and everything gets tracked properly.
Outbound Engagement & Follow-Up
We help you stay connected with patients post-treatment. Whether it’s recall campaigns, adherence check-ins, education reminders, or satisfaction surveys, our outreach improves outcomes and keeps patients engaged throughout their care journey.
Back-Office & Admin Support
Our teams take care of data entry, document handling, and other repetitive admin tasks—giving your internal teams room to focus on high-impact work. This back-end support adds scale, accuracy, and efficiency without increasing headcount.
WHY CHOOSE FUSION CX?
Omnichannel Patient & Provider Support
We meet your users where they are—whether that’s on the phone, via live chat, SMS, email, video, or mobile apps. Our agents are trained in device protocols, healthcare workflows, and digital health tools to ensure high-quality support across every touchpoint. This creates consistent, patient-friendly experiences no matter the channel.
Multilingual, Global, and Always On
With delivery centers in 15 countries, we offer scalable support across time zones and languages. Whether you're supporting patients in North America, LATAM, EMEA or APAC, our agents deliver localized service with global consistency. We handle volume spikes, product launches, and 24/7 needs with ease.
Regulatory-Ready Compliance Engine
Fusion CX operates in full alignment with HIPAA and other healthcare regulations. Our teams are trained to handle medical device reporting (MDR), adverse event intake, and secure patient communications. We help you stay audit-ready while minimizing risk.
AI-Augmented Performance
Our proprietary AI platforms—like Arya, MindVoice, MindSpeech, and GenAI Chatbot—enhance call quality, reduce handling time, and improve accuracy. We use sentiment analysis, intelligent routing, and real-time coaching to ensure every interaction is efficient and empathetic. Automation handles the routine, so our agents can focus on what matters.
THE FUSION CX-FACTOR
20K+
Skilled
Agents
PCI-DSS
Certified
25+
Language
Support
Ensured Business
Continuity
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FAQS
FAQS
What makes Fusion CX different from other MedTech call center providers?
Fusion CX offers a rare combination of HIPAA-compliant patient support, regulatory complaint handling, and AI-powered capabilities like real-time analytics and sentiment tracking. We also provide data annotation services—allowing us to support both the people and the technology behind your MedTech solution.
Can Fusion CX handle support for complex medical devices and apps?
Absolutely. Our agents are trained to support everything from wearable monitors to connected health apps and cloud platforms. We specialize in troubleshooting, onboarding, and ensuring patients feel confident using your product.
Are your services compliant with healthcare regulations?
Yes. Fusion CX operates in compliance with HIPAA, EU MDR, and FDA post-market surveillance guidelines. We have secure infrastructure, trained teams, and established workflows for complaint intake and data privacy.
Can you scale support across global regions and languages?
Yes. With 40+ delivery centers in 15 countries, we offer 24/7 multilingual support tailored to regional preferences. Whether you're launching in North America, LATAM, APAC, or EMEA—we’re ready to scale with you.
How does Fusion CX support AI and data-driven MedTech products?
In addition to call center operations, we provide HIPAA-compliant text, image, and video annotation to train AI models for diagnostics, virtual care, and robotic surgery. Our human-in-the-loop workflows ensure accuracy, security, and scalability for your MedTech innovation.
