High-Tech
High-Tech
Digital Tomorrow with CX solutions for Hi-Tech Companies
Build a Truly Next-Gen Brand with High-Quality Customer Experience Management
High Tech is a fast-paced industry evolving rapidly, bringing the world closer to a digital tomorrow. As the high-tech market continues to expand both in terms of adoption and functionalities, you must be ready to meet the changing market demands with the right tool, technology, people, and processes. As a provider of customer experience management for Hi-Tech companies, we can help your business take the next steps toward business success and stay prepared to deal with challenges and disruptions.
We provide state-of-the-art CX solutions for that enable our clients to deliver a seamless, secure, and comprehensive customer experience transformation solution that results in simpler, safer, and faster interactions. In addition, our global presence, skilled talent pool, digital transformation capabilities, and scalable solutions help you earn customer loyalty by catering to the changing customer expectations and boosting your brand reputation.
Fintech
Ecommerce
Startups
Edtech
Software & Platforms
Fintech
As a leading provider of customer support outsourcing for Hi-Tech companies, we offer you a perfect blend of solutions, diverse global talent, and technology-driven processes tailored to your unique and evolving business needs. In addition, our experience in the financial services sector and a deep understanding of the FinTech market make us your ideal partner for customer service outsourcing.
Ecommerce
Many leading Ecommerce giants have trusted us as their CXM partner. Our global presence, vast multilingual talent pool, innovation, and scalable, tech-driven CX solutions for Hi-Tech Companies help our eCommerce clients deliver a superior CX that boosts customer loyalty and profit.
Startups
Our highly flexible and customizable solution helps our clients perfect their CX delivery from the beginning. It enables you to deliver a faster, safer, and seamless customer experience across all channels and in your customers’ preferred languages, leading to greater customer loyalty, brand reputation, and market penetration.
Edtech
We are the go-to customer communication partner for several leading Edtech companies. Our experience in customer experience management for Hi-Tech companies and deep industry knowledge helps us deliver a superior CX to your students or customers at each point throughout the customer lifecycle and enable to deal with challenges, disruptions and opportunities.
Software & Platforms
We support omnichannel customer support solutions in over 40 languages to aid software and platform companies in business growth. Our technology-driven customer interaction solutions include customer service, sales, marketing support, tech support, and much more that help you resolve customer problems and deliver a positive brand experience to boost profitability.
THE FUSION CX-FACTOR
7000+
Scalable
Workforce
Global
Presence
40+
Language
Support
PCI-DSS
Certified
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FAQs
FAQs
What should I look for when outsourcing CX solutions for Hi-Tech companies?
When you go for customer support outsourcing for Hi-tech companies, essential factors are customer-first policies, empathetic problem-solving capability, advanced training and learning development schemes for agents, clear communication, product/service knowledge, and strong time management skills. As a global outsourcing services provider for customer experience management for Hi-Tech companies, we have all these features and much more to ensure seamless customer service delivery.
How are customers handled in outsourcing?
With customers becoming more tech-savvy, they are becoming more curious about software products, specifications, and tech-enabled services. So, if you sell technology products or tech-enabled services, you must get your customer support and tech support right. While bots answer basic questions, complex customer queries are answered by outsourcing agents.
How much does outsourcing customer service cost?
Outsourcing CX solutions for Hi-Tech companies prices depends on near-shore/offshore/onshore locations, industry type, dedicated or shared services, selection of services, and other factors. To know our pricing, you can request a quote by clicking on the 'Get A Quote' button in the top right corner of the page.
Why should I outsource our services to Fusion CX?
Fusion CX is a global outsourcing services provider for technology spread across 24 centers in 14 countries. If you outsource customer experience management for Hi-Tech companies to Fusion CX, you can benefit from its rich technology, strict compliance adherence, quality control, skilled tech agents, and streamlined call center processes.
