Pankaj Dhanuka

Co-Founder, Managing Director & CEO

Pankaj Dhanuka is a serial entrepreneur, business leader, and advocate for innovation, driving transformative solutions in technology, outsourcing, and engineering. As the Co-Founder and CEO of Fusion CX, he has been the architect of the company’s evolution into a global leader in customer experience transformation and outsourcing services. Under his stewardship, Fusion CX has scaled from its inception to a workforce of over 20,000 employees, delivering exceptional customer experiences across 15+ countries, spanning India, the Americas, EMEA, and Southeast Asia. The company is now synonymous with process automation, operational excellence, and customer-centricity.

Beyond Fusion CX, Pankaj serves as the guiding force behind Global Seamless Tubes and Pipes (GSTP), an engineering powerhouse specializing in the fully integrated manufacturing of hot and cold finish pipes and tubes.

Pankaj’s professional journey began at Lodha Capital Markets and UTI, where he honed his expertise in finance and operations before transitioning to entrepreneurship. Over a career spanning more than 30 years, he has consistently prioritized building robust systems and fostering a culture of excellence. His commitment to identifying and nurturing talent has been instrumental in Fusion CX’s sustained growth and success.

A distinguished academic achiever, Pankaj is a Rank Holder Chartered Accountant, securing the 33rd rank in the CA Final Examination (May 1993), and a Company Secretary (CS), achieving the 3rd rank in the CS Final Examination (June 1993). He is also an Associate Member of the Institute of Company Secretaries of India (ICSI).

Pankaj is deeply committed to philanthropy, actively supporting initiatives for economically disadvantaged individuals while advocating for causes like gun control. His leadership extends beyond business, reflecting his deep commitment to societal well-being.

Pankaj is a passionate gardener who finds balance and inspiration in nurturing nature—a testament to his multifaceted personality. His journey is defined by a singular purpose: leveraging innovation and leadership to make a meaningful impact on businesses and communities alike.