Customer Engagement
Customer Engagement
ENGAGEMENT POWERED WITH
HUMAN CONNECT
Strengthen Your Relationship With Your Customers By Partnering With Customer Engagement Services Outsourcing
With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.
Customer Service
Tech Support
Live Chat
Social Media
CUSTOMER SERVICE
We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.
TECH SUPPORT
Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).
LIVE CHAT
Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.
SOCIAL MEDIA
Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.
Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.
THE FUSION CX-FACTOR
Multichannel &
Multilingual
Quality
Assurance
Multichannel
Support
FROM THE BLOG
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
FAQs
FAQs
How will my project be handled if I outsource to Fusion CX?
As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.
Do you have the adequate infrastructure and technology to support my business processes?
Fusion CX is a leading 24/7 customer engagement services provider with 30 offices in 15 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
I want to outsource my services to Fusion CX. What should I do?
Once you've decided to outsource your services to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
