Technical Support
Outsourcing
Outsourced Tech Support
TECHNICAL EXPERTISE WITH HUMAN CONNECT
Technical Support and Help Desk Contact Center Outsourcing Services to Enhance Customer Experience and Business Efficiency
Fusion CX delivers 24/7 technical support call center outsourcing services tailored for industries such as telecom, healthcare, broadband/ISP, IoT, technology, education, travel & hospitality, E-Mobility / EV, and E-commerce. Our experienced L1, L2, and L3 technical support staff swiftly resolve routine inquiries and complex challenges. Combining AI-powered tools with human expertise ensures uninterrupted operations and proactive monitoring.
Beyond basic troubleshooting and initial triaging, Fusion CX excels in customer experience management, complaint resolution, system updates/upgrades, 3rd-party vendor coordination, remote desktop assistance, and product/feature demonstration, boosting satisfaction and operational efficiency. We also offer reliability tracking and reporting to help businesses maintain high service standards.
As your trusted white-label partner, our team integrates seamlessly with your operations, providing set-up assistance, warranty support, knowledge management, IVR deployment, and automatic outage notifications. Whether addressing routine issues or solving complex technical challenges, we help maintain efficiency and maximize customer satisfaction and advocacy.
TECHNICAL SUPPORT OUTSOURCING SERVICES
Our extensive technical support contact center services ensure a comprehensive approach to customer needs. Whether it is IT troubleshooting or IoT monitoring, we offer end-to-end solutions for businesses looking to optimize their operations.
IT Helpdesk Support
Expert troubleshooting, Incident Management, User Support, System Maintenance, and Training and Documentation to ensure preventive measurements, proactive problem-solving, and smooth customer operations.
Software and Platform Support
Delivering expert support for software and platform issues to help you speed up product development, release cycles, user adoption, and market scalability.
Remote Patient Monitoring
Supporting healthcare providers with real-time data monitoring ensures timely interventions and better patient care.
Field Service and Dispatch Support
Assisting and managing field technicians, 3rd-party vendors, and business partners ensuring on-time and on-budget delivery of projects and commitments.
Network Monitoring
Proactively identifying and resolving on-premise and/or cloud network issues, enhancing system reliability, and minimizing downtime.
Remote Desktop and Tech Support
Providing quick, remote issue resolution, minimizing the need for on-site visits, and reducing downtime.
IoT & Smart Devices Monitoring
Offering real-time monitoring of connected devices to ensure seamless functionality and optimize user experience.
Customer Experience Management
Handling inquiries, complaint resolution, and product feature demonstrations to increase user adoption and improve customer satisfaction.
Comprehensive Tech Support Outsourcing Offerings
Helpdesk Solutions
We offer tailor-made help desk outsourcing solutions to our clients to promptly resolve issues and improve customer satisfaction ratings.
Desktop and Laptop Support
We have a qualified team of software and hardware engineers. They are all capable of assisting customers with the laptop and desktop-related grievances effectively.
Platform and Application Support
Our certified engineers are capable of providing 24/7 tech support services in a comprehensive manner across channels.
Network Support
We also offer network support to our clients. Our certified engineers efficiently deal with network, data security, and connectivity-related issues while ensuring a superior customer experience.
THE FUSION CX-FACTOR
40+
Language
Support
17K+
Skilled
Agents
Multichannel
Support
Global
Delivery Model
INDUSTRIES WE SERVE
At Fusion CX, we understand the unique needs of different industries. From telecom to healthcare, we tailor our solutions to provide top-notch technical support, enhancing operational efficiency and customer experience.
Telecommunications
We provide 24/7 technical support and network monitoring to ensure uninterrupted service for telecom providers. We enhance system reliability and boost customer satisfaction through fast issue resolution and proactive management.
Healthcare
Our support services help healthcare organizations maintain critical systems and offer real-time remote patient monitoring, improving operational efficiency and patient care outcomes.
Hospitality
Our technical support ensures the smooth operation of booking systems, in-room technology, and guest services, enabling hospitality businesses to enhance guest experiences and streamline operations.
Technology
We offer specialized support for high-tech industries, IT consulting firms, and software/platform companies. We deliver end-to-end technical support solutions, including IT helpdesk, system troubleshooting, and software platform support.
Broadband/ISP
We assist broadband providers by delivering proactive monitoring and remote support, minimizing service downtimes, improving system performance, and ensuring a seamless customer experience.
Education
We provide tech support for educational institutions, from managing learning platforms and troubleshooting connectivity issues to delivering secure remote proctoring. We ensure smooth online learning experiences and exam integrity.
eCommerce
We support eCommerce platforms by troubleshooting site issues, streamlining transactions, resolving customer inquiries, improving user satisfaction, and reducing cart abandonment for optimized sales performance.
Electric Mobility (E-Mobility)
We drive Electric Mobility (E-Mobility) success with 24/7 Vehicle Technical Assistance, real-time diagnostics, software updates, and Training and Knowledge Management, enhancing performance, customer satisfaction, and experience across EV ecosystems.
TRANSFORMING CX WITH AI
MindVoice
Redefine customer communication with next-gen voice AI, offering personalized and intelligent interactions to enhance customer experience and engagement.
Gen-AI-Powered Chatbot
Autonomously handles FAQs and essential tech support, offering 24/7 availability and reducing the load on human agents.
MindSpeech
Experience real-time AI-powered voice harmonization, ensuring smooth and natural conversations and improving communication efficiency and customer satisfaction.
Arya
Arya is an advanced AI-powered tool that delivers predictive support by analyzing historical data and current patterns. This improves system performance and reduces recurring problems.
KEY BENEFITS
- White-Label Solutions: Seamlessly integrate our support under your brand, enhancing customer trust while maintaining your business identity.
- Multilingual Support: We offer support in multiple languages, catering to a global customer base and enhancing communication.
- Omnichannel Support: For seamless interactions, engage customers through their preferred channels, including phone, email, chat, and social media.
- Expert Multi-Tiered Support: Our skilled L1, L2, and L3 tech teams efficiently handle everything from simple troubleshooting to complex technical challenges.
- Offshore/Nearshore/Onshore Delivery: Flexible delivery models across global locations ensure cost-efficiency and faster response times.
- AI-Powered Efficiency: Utilize AI to speed up issue resolution and improve customer satisfaction.
GET IN TOUCH
Kindly fill-out the following form and we will get back to you.
FAQs
FAQs
How will my project be handled if I outsource to Fusion CX?
As a leading provider of outsourced technical support and help desk services, we have the latest and most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will assign a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing of our help desk outsourcing
Do you have the adequate infrastructure and technology to support my business processes?
Fusion CX is a leading provider with 30 offices in 15 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.
I want to outsource my tech support customer services to Fusion CX. What should I do?
Once you've decided to outsource your tech support customer support services to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
How can I Leverage the Tech Support Outsourcing Services Offered by Fusion CX?
Fusion CX is a global outsourcing company that provides customer support services in 40+ languages. The omnichannel tech support is available in 30 locations across 15 countries. You can select the nearest Help Desk Outsourcing center and discuss your requirements relevant for your industry vertical. Our services are available in United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize and Indonesia
