Fusion CX is your steadfast ally in the war against fraud, armed with a specialized Fraud Remediation Center of Excellence (CoE). We understand that fraud isn’t just about numbers; it’s a violation of trust that shatters your customer confidence and irrevocably damages your brand. We don’t merely react; we proactively prevent fraud from taking root.
Credit card fraud is a silent killer, draining billions from businesses and shattering consumer trust. Juniper Research forecasts e-commerce merchants will lose a staggering $206 billion to online payment fraud by 2025. Identity fraud alone cost Americans $56 billion in 2020. The Federal Trade Commission reports credit card fraud as the most common type of identity theft.
Our Proactive, Multi-Pronged Attack on Fraud:
- Dispute Resolution Done Right: Customer disputes are opportunities to rebuild trust. We investigate every chargeback, cancellation, and complaint, ensuring swift and fair resolutions that leave your customers heard and valued.
- Unauthorized Charges Neutralized: Our expert investigators act as the financial world’s special forces. Armed with cutting-edge technology and deep fraud knowledge. They analyze transactions, dissect suspicious activity, and verify cardholder identities. Fraudulent charges don’t stand a chance.
- Proactive Fraud Identification: We refuse to be reactive. Our team leverages Gen AI, and behavioural analytics to detect potential fraudsters before they strike, saving you from costly losses.
- 24/7 Order Scrutiny: Our dedicated team vigilantly monitors transactions around the clock. Think of them as guardians of your payment gateway, ensuring only legitimate transactions proceed.
Customer Protection: Beyond the Reimbursement: Fraud is a personal violation. We go beyond refunds, guiding victims through credit restoration and providing comprehensive support to reclaim their financial security. We restore peace of mind. - Complex Investigations: Unraveling the Web of Deceit: Identity theft, synthetic fraud, account takeovers – our experts unravel these complex schemes, tracing fraudulent activity to identify perpetrators and bring them to justice.
- Dispute Resolution: Your Legal Shield: Navigating fraud’s legal complexities is daunting. Our seasoned specialists advocate for you, ensuring fair and efficient resolution while safeguarding your brand.
The Fusion CX Advantage:
- Tailored Solutions: We understand your business is unique. Our experts craft a customized fraud remediation plan to address your specific needs and vulnerabilities.
Bilingual Expertise: Our fluent English and Spanish speakers ensure clear, empathetic communication with your diverse customer base. - Cutting-Edge Technology: We leverage the latest advancements in generative AI and data analytics to detect and prevent fraud with unparalleled accuracy.
- Experienced Professionals: Our team comprises seasoned investigators, analysts, and specialists with deep financial industry expertise, passionate about protecting your business.
- 24/7 Vigilance: Our around-the-clock monitoring ensures your business is always protected.
Commitment to Partnership: We’re your trusted partner in the fight against fraud, committed to your long-term success through open communication and collaboration.
Your Peace of Mind, Our Priority
With Fusion CX, you get more than fraud remediation services – you get peace of mind. We safeguard your revenue, protect your customers, and fortify your brand’s reputation. Contact us today for a personalized consultation. Don’t let fraud steal your future – reclaim your peace of mind with Fusion CX.
