Mumbai, India – February 2, 2024: Fusion CX, a leader in business process management (BPM) and customer experience (CX) solutions, announced the opening of its New Service Delivery Site in Mumbai. This expansion is part of Fusion CX’s PAN India strategy, enhancing the region’s service delivery and employment opportunities.
Fusion CX Opens New Service Delivery Site in Mumbai
The Mumbai site launch marks a significant milestone for Fusion CX’s growth in India. The company plans to recruit over 500 professionals, increasing its workforce to over 10,000 employees in India.
Amitabh Vartak, Executive Vice President, said, “Mumbai’s dynamic energy and talent pool are crucial for our growth. Our expanded presence here strengthens our footprint in India and boosts our ability to serve global clients. It also enables us to meet the growing demand from India-based clients. This move enhances our commitment to the Asian BPM industry and global reach.”
“This expansion strengthens our presence in APAC,” said Kishore Saraogi, Director and Co-Founder of Fusion CX. “With the Mumbai site launch, we have a strong presence in all four quarters of India. We will continue this growth with more centers in the future, leading change in the shared service industry.”
Fusion CX New Service Delivery Site in Mumbai features advanced technology and offers services like multilingual, omnichannel customer experience management, technical support, and back-office operations. These services span industries such as Healthcare, BFSI, Hi-Tech, Retail, and Utilities.
Plans to hire over 500 people in the next quarter
Basab Bordoloi, Global Chief Human Resource Officer, expressed enthusiasm about the recruitment drive. “We are eager to welcome talented individuals who are passionate about delivering top-notch business process services. We will onboard over 500 people in the next quarter, combining human connection, AI-ML technologies, and service excellence for our global clients.”
