Top 10 CRM Software for Better Customer Support in 2013

Top 10 CRM Software

Customer Relationship Management (CRM) is a model for managing a company’s interactions with current and potential customers. It organizes, automates, and synchronizes marketing, sales, technical support, and customer service processes. CRM software is essential for sales and service-oriented businesses, making it a highly discussed topic in technical blogs.

Key CRM Software Platforms and Functions

CRM software is installed across various platforms with different functionalities:

  1. Sales Force Automation â€“ Streamlines the sales process.
  2. Marketing â€“ Tracks and measures campaigns across multiple channels.
  3. Customer Service and Support â€“ Manages and assigns customer requests.
  4. Appointments â€“ Automatically suggests suitable appointment times.
  5. Analytics â€“ Monitors client actions and preferences to boost sales.
  6. Social Media â€“ Integrates with platforms like Twitter, LinkedIn, Facebook, and Google Plus to communicate with customers.
  7. Small Business â€“ Combines emails, documents, jobs, faxes, and scheduling for individual accounts.
  8. Choosing the Right CRM

With customers interacting through more channels than ever, selecting the right CRM software can be overwhelming. Whether you’re buying a CRM for the first time or switching providers, it’s a significant decision. Researching market leaders can provide a useful comparison framework, even if they aren’t the perfect fit for your needs.

CRM Software Industry Overview

The CRM industry is worth $10 billion, with nearly 400 solutions available. To narrow down choices, a popularity index based on customer numbers, user base, and social presence can be helpful. Fusion CX Group emphasizes transparency and recommends thorough research to find the best CRM solution for effective customer support.

CRM Vendors Users Customers Twitter Facebook LinkedIn
Salesforce 2,000,000 100,000 108,703 203,127 91,474
Sage 4,265,000 83,000 8,108 3,582 18,504
SAP 8,000,000 10,000 14,165 6,570 199,009
Zoho 5,500,000 25,000 10,667 16,558 5,580
Microsoft Dynamics 2,700,000 36,000 12,942 12,977 30,210
Oracle 4,600,000 5,000 10,804 6,271 534,498
Maximizer 1,000,000 35,000 1,844 290 914
Apptivo 70,000 40,000 8,942 3,252 279
GoldMine 1,000,000 20,000 1,085 119 49
Sugar CRM 1,000,000 7,000 7,625 2,890 3,208

This data also shows that 40 percent of the organizations are using CRM software, 40 percent the numbers of users of the software and 20 percent is the company social media presence. Here you will find a comparison to the 10 leading CRM software solutions in the United States.

The research and the ranking are based upon the popularity index and not on any kind of other statistical measure. This is a great source has facilitated the outbound call centers of India, as they can easily compare the solution before they purchase one.

Choose the best CRM for a better customer acquisition over your competitors and stay ahead in your marketing approach! Having a long and interesting business experience, Fusion CX firmly believes that having a good CRM software work for you means bad news for your competitors.

To Share


    Request A Call Back