Incoming Customer Communications With Scalable Solutions

Our scalable customer support model helped a leading CO-OP Healthcare Plan manage the unusual spikes in incoming customer communications during the Open Enrolment period, delivering satisfactory customer experiences while exceeding the membership goals for the year. In addition, we helped the client overcome staffing challenges to reduce call abandonment rates and mitigate long wait times while also adding new members in massive numbers.

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SERVICE OFFERING

Patient Surveys

Lead Generation

Insurance Verification & Claims

Customer Service

Billing & Invoice Settlements

Awareness Campaigns

THE FUSION CX-FACTOR

40 Locations in
15 Countries

40+ Language
Support

7000+
Skilled
Agents

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