Origination

Inbound and outbound Lead Qualification: Leverage our trained workforce, advanced analytics, and targeted strategies to identify and qualify leads that align with your ideal customer profile. Our compliant telemarketing methods ensure validated, high-quality leads.
Income, Employment, and Critical Credit Attributes Validation: Reduce risk and accelerate approvals with our robust validation processes, ensuring accurate income verification, employment, and other critical credit attributes.

Servicing

Customer Service: Our highly trained representatives provide multi-channel support via phone, email, live chat, and social media. Backed by AI-powered intelligent assistants, we efficiently resolve customer inquiries to boost satisfaction, productivity, and performance.
First Party Collections: Acting as an extension of your firm, we communicate with customers in your brand voice, adhering to regulations and industry standards. Our goal is to manage all collections-related dynamics while maintaining customer satisfaction.

Engage Efficiently

Connect with potential leads using highly refined strategies that ensure high engagement and conversion rates.

Verify Thoroughly

Our comprehensive validation system ensures the accuracy of income, employment, and other critical credit attributes, expediting the loan approval process.

Service Effectively

Deliver exceptional customer service across all channels, ensuring borrower satisfaction and effective issue resolution.

Collect Strategically

Employ expert strategies in first-party collections with empathy, ensuring compliance and maintaining customer relationships.

Enhanced Operational Efficiency: Streamline your workflow from origination to loan servicing, reducing time and cost while increasing throughput.
Reduced Customer Onboarding Time: Reduce customer onboarding time by 40%.
Cost Savings: Cut operational costs by 40-50% with global delivery and right-shoring.
Robust Compliance Framework: Stay compliant with evolving regulations through proactive compliance updates and auditing mechanisms.
Superior Borrower Outcomes: Deliver better financial outcomes through strategic loan origination and efficient servicing processes, enhancing borrower trust and satisfaction.
Improved Data Security: Our PCI-DSS certification ensures that all transactions and customer data are secure, fostering trust and compliance.
24/7 Customer Support: Around-the-clock support in over 40 languages ensures that all customer needs are met promptly and effectively.
Business Continuity: Our strategies ensure that your operations remain uninterrupted, even in times of crisis, and that you always maintain high service levels.
AI-Driven Insights: Leverage AI to gain deeper insights into customer behaviors and preferences, allowing for more targeted and effective marketing and service strategies.