PROACTIVE OUTREACH
SERVICES FOR PHARMACIES
PROACTIVE OUTREACH SERVICES FOR PHARMACIES
BUILDING STRONGER PATIENT RELATIONSHIPS WITH PROACTIVE PHARMACY OUTREACH
Enhancing Patient Engagement and Pharmacy Operations
Fusion CX offers comprehensive proactive outreach services designed to improve patient health, boost medication adherence, and enhance pharmacy operations. Our services focus on preventive care outreach, medication adherence programs, and patient feedback collection, ensuring that pharmacies can deliver timely, personalized services that improve patient satisfaction and health outcomes.
With over 35 years of experience, Fusion CX uses advanced technology and a customer-centric approach to help pharmacies effectively engage patients, promote wellness, and optimize operational performance.
KEY PROACTIVE OUTREACH SERVICES
OUTREACH FOR FLU SHOTS, VACCINATIONS, AND PREVENTIVE CARE
Flu Shot Campaigns
Conduct targeted outreach campaigns to remind patients about flu shots and encourage vaccination, particularly during flu season.
Annual Wellness Checkups
Encourage patients to schedule annual wellness visits to stay up-to-date with screenings, preventive care, and vaccinations.
Vaccination Reminders
Send reminders for other necessary vaccinations, including pneumococcal, shingles, and other preventive care measures.
Chronic Disease Management
Engage patients with chronic conditions to ensure they receive timely preventive care and screenings to manage their health.
MEDICATION ADHERENCE PROGRAMS WITH PERSONALIZED REMINDERS
Tailored Adherence Plans
Create personalized medication adherence programs based on individual patient needs, improving health outcomes.
Adherence Tracking
Monitor adherence rates and proactively engage patients who may be at risk of non-adherence, offering support and education to improve outcomes.
Custom Reminders
Send medication reminders through preferred channels, such as SMS, email, phone calls, or mobile apps, ensuring patients take their medications as prescribed.
Educational Outreach
Provide information on the importance of medication adherence, addressing common barriers such as side effects or forgetfulness.
COLLECTING FEEDBACK TO IMPROVE CUSTOMER SATISFACTION AND PHARMACY OPERATIONS
Post-Service Follow-Up Calls
Conduct follow-up calls after prescription pickups or deliveries to gather real-time feedback, address concerns, and reinforce patient satisfaction while identifying opportunities for service improvement.
Feedback for Continuous Improvement
Use patient insights to make operational adjustments and enhance the overall pharmacy experience.
Patient Satisfaction Surveys
Gather valuable patient feedback on their pharmacy experience to identify areas of improvement.
Performance Metrics
Track key performance metrics to gauge the effectiveness of outreach campaigns and patient engagement strategies, optimizing the services provided.
AI SOLUTIONS FOR PROACTIVE OUTREACH
Arya (Pharmacy Support Coach)
Agent support for calls related to medication and refill reminders, ensuring timely notifications that boost adherence and patient satisfaction.
Conversational AI
Enables proactive outreach through automated scheduling, dosage reminders, and real-time updates on medication availability.
Marketing AI
Utilizes predictive analytics for preventive care outreach—identifying patients who need flu shots or checkups—and personalizing engagement.
AI QMS
Uses AI-powered feedback collection to continuously refine processes, reduce errors, and enhance overall patient experience.
MindSpeech
Improves communication clarity, ensuring smooth interactions for preventive care discussions and patient inquiries.
THE FUSION CX-FACTOR
20K+
Skilled
Agents
PCI-DSS
Certified
25+
Language
Support
Ensured Business
Continuity
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WHY CHOOSE FUSION CX FOR PROACTIVE OUTREACH?
Personalized and Targeted Outreach
Fusion CX delivers personalized outreach services for flu shots, vaccinations, and preventive care, ensuring patients receive the right care at the right time.
Actionable Feedback for Pharmacy Improvement
Fusion CX helps pharmacies collect patient feedback and use it to improve customer satisfaction, streamline operations, and boost overall performance.
Medication Adherence Support
We help pharmacies enhance medication adherence through personalized programs and timely reminders, reducing non-adherence and improving patient health.
AI-Driven Outreach and Engagement
Fusion CX uses AI-driven tools to automate adherence reminders, personalize preventive care outreach, and track feedback efficiently, improving engagement and outcomes.
FAQS
FAQS
What proactive outreach services does Fusion CX offer?
Fusion CX provides outreach for flu shots, vaccinations, medication adherence programs, and patient feedback collection, helping pharmacies engage patients and improve health outcomes.
How does Fusion CX help with medication adherence?
We offer personalized medication adherence programs, sending timely reminders and tracking patient adherence to ensure they stay on their prescribed medication regimen.
Can Fusion CX help with preventive care outreach?
Yes, we conduct outreach campaigns for flu shots, vaccinations, and preventive care, ensuring that patients are up-to-date with necessary health measures.
How does Fusion CX collect feedback from patients?
We gather patient feedback through satisfaction surveys, use that data to improve pharmacy operations, and help pharmacies enhance customer service.
Why should pharmacies choose Fusion CX for proactive outreach?
Fusion CX offers AI-driven solutions, personalized patient engagement, and a focus on improving medication adherence, patient satisfaction, and overall pharmacy performance.
