Locations

Locations

We have 30 global offices spread across 15 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombiaMexico ColombiaBelize

 

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUKKosovo

KNOWLEDGE CENTER

Upselling & Cross-Selling Services with Fusion CX

Sales are the lifeblood of every business. Whether you’re selling products or services, increasing revenue often comes down to more […]

Call Center vs. Service Desk: Bridging the Gap in Customer Support

When it comes to customer support, terms like “call center” and “service desk” are often used interchangeably. While they share the common […]

Enhancing Patient Experience Through Effective Preventive Care Strategies

In today’s healthcare landscape, there is a growing emphasis on preventive care. Preventive services are no longer just an option—they […]

Why Hotel Businesses Should Outsource Booking and Customer Support to BPO Services

In today’s competitive hospitality industry, delivering seamless guest experiences while managing operational efficiency is critical. Yet, handling in-house hotel booking […]

Boost E-Tail CX This Season with Seamless Retail Call Support

Seasonal spikes, particularly during the fall and winter months, are the ultimate test for retail businesses. With millions of shoppers […]

Why Airlines Are Turning to BPO Services for Seamless Customer Support Solutions

In the aviation industry, where every passenger interaction shapes brand loyalty, delivering exceptional customer service is not just a priority—it’s […]