Fusion’s Acquisition of Boomsourcing Enhances Its Outsourcing Solutions Portfolio
CANTON, Ohio; May 31, 2022 – Fusion Group is delighted to announce the successful acquisition of Boomsourcing, a leading provider of a wide range of outsourcing solutions with operations across the United States, Mexico, and the Philippines. This strategic acquisition, completed in April 2022, marks a significant expansion of Fusion Group’s capabilities and global footprint.
Founded in 2007 with its headquarters in Lehi, Utah, Boomsourcing has established a robust global presence with five locations worldwide. The inclusion of Boomsourcing into the Fusion family is set to give a boost to Fusion’s growth and is aimed at reinforcing their suite of lead generation, sales program offerings and other white glove services in the US market, ensuring that their clients receive top-tier, comprehensive support.
Pankaj Dhanuka, CEO of Fusion Group Company said, “The acquisition empowers us to capitalize on Boomsourcing’s exceptional service offerings and innovative soundboard technology, significantly amplifying our company’s outreach capabilities. We are committed to supporting Boomsourcing’s current clientele in scaling their businesses and elevating CX by leveraging our expansive global network, comprehensive resources, talent pool, and extensive industry expertise. This strategic move is a collaborative leap forward and promises to be mutually beneficial for both.”
Besides expansion of global reach by marking its presence in North America & Philippines with this acquisition, Fusion aims to fulfil its ambition to become the leader of change in the shared services industry through world-class customer service delivery, growth-focused business association and technical innovation.
About Boomsourcing
Boomsourcing is a comprehensive outsourcing solution provider based in Lehi, Utah, USA. Founded in 2007, Boomsourcing excels in simplifying scalability and cost-efficiency with its onshore, nearshore, and offshore resources in the USA, Mexico, and Philippines. Embracing a culture of innovation, the company seamlessly integrates human touch with cutting-edge technology to elevate its customer service delivery standards. For more information, visit: https://boomsourcing.com/
About Fusion
Fusion is a leading global BPO provider, providing voice and non-voice customer engagement, data marketing, and data analytics solutions for more than 33 years. Fusion has a presence across 25 locations in 12 countries with a strong team of 10k+ professionals. Fusion is a full-service contact center solution provider, offering highly customizable inbound and outsourced contact center solutions. Fusion’s contact center solutions are backed by the power of Human Connect, enabling meaningful customer engagement and delivering exceptional customer experience. To explore the diverse services and industries Fusion caters to, please visit: https://www.fusioncx.com
