DRAPER, Utah, JAN 16, 2019 – Fusion BPO Services, a global business process and customer engagement BPO company has entered into an agreement which marks the successful completion of the acquisition of Ameridial Inc. – a US-based a leading contact center outsourcing service provider. Starting January 2019, the Ameridial team will become part of the Fusion BPO family and function as a fully owned subsidiary.
Pankaj Dhanuka, the CEO and Founding Director of Fusion BPO Services, said, “The acquisition of Ameridial underscores our dedication and strategy to provide top-tier, value-driven customer engagement services to our US clients. Both organizations share a unified mission focused on staying pertinent to our clients both now and in the future, offering a comprehensive portfolio of capabilities and capacities.
Partho Choudhury, President of Ameridial, commented, “Joining the Fusion BPO group enables Ameridial to offer enhanced capabilities and increased capacity, alongside proven business excellence practices. The primary objective of this partnership is to provide clients with enhanced value, empowering them to accomplish their objectives and stay competitive in the market efficiently.”
About Ameridial
Established in 1987 by Jim McGeorge, Ameridial started as a privately owned contact center based in North Canton, Ohio. It operates additional contact centers in Ohio, North Carolina, and Maine. Over the years, it has earned many industry accolades, consistently earning recognition as a ‘Top 50’ Teleservices Agency by Customer Inter@ctions Solutions Magazine since 1992. For more details, please visit www.ameridial.com.
About Fusion
Established in 2003, Fusion BPO Services is a worldwide provider of outsourcing services, with dual headquarters located in Draper, Utah, USA, and Kolkata, India. Offering comprehensive end-to-end solutions, Fusion BPO specializes in integrated contact center services, accounts receivable management, and tailored IT solutions. Addressing the dynamic sourcing needs, Fusion BPO delivers BPO services across the USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. For more information, visit – https://www.fusioncx.com.
Media Contact: contact@fusioncx.com
