Mumbai, India (Press Release) – February 2, 2024 – Business process management (BPM) and customer experience (CX) leader Fusion CX celebrates a major milestone with the opening of a new service delivery site in Mumbai. This expansion fuels their PAN India growth strategy and commitment to exceptional service and job creation.
The state-of-the-art facility boasts a multilingual, omnichannel suite of CX solutions, technical support, and back-office operations. It will cater to diverse industries like healthcare, finance, technology, retail, and utilities. This strengthens Fusion CX’s ability to serve both global and domestic clients.
“Mumbai’s dynamic talent pool makes it ideal for our continued growth,” said Amitabh Vartak, a Fusion CX executive. “We can now better serve global clients while meeting the rising demand from Indian businesses. This reinforces our commitment to the Asian BPM industry and expands our global reach.”
“This solidifies our presence across APAC,” said Fusion CX Co-founder Kishore Saraogi. “With Mumbai, we have a strong presence in all four regions of India. We look forward to establishing more centers, pioneering advancements within the shared service industry.”
Over 500 New Jobs
Fusion CX plans to recruit over 500 passionate individuals for exceptional customer service and innovative business process solutions.
“We’re thrilled to welcome passionate individuals driven to deliver top-notch CX solutions,” said Basab Bordoloi, Fusion CX’s Global Chief Human Resource Officer. “We’ll be onboarding over 500 new team members to bring the power of human connection, combined with AI and machine learning, to our global clientele.”
