Appoints Board Members from the areas of Chartered Accountancy, Finance, HR, and Investment & Merchant Banking
Fusion CX, a global leader in customer experience (CX) and business process management (BPM) solutions, has expanded its board with the induction of four esteemed professionals in the areas of Chartered Accountancy, Finance, HR, and Investment & Merchant Banking.
Fusion CX has been on an expansion spree for the last few months, and these appointments align with the company’s vision to strengthen its capabilities to meet the evolving needs of global businesses.
Commenting on these strategic appointments, Pankaj Dhanuka, Managing Director and CEO of Fusion CX said: “The addition of these industry stalwarts strengthens our vision of expanding our presence across the globe. Their expertise will be instrumental in reinforcing Fusion CX’s commitment to people-first, technology-driven solutions that prioritize customer satisfaction and operational excellence.”
Fuelling its next phase of growth, Fusion CX has strengthened its board with the induction of the following board members:
currently serving as CFO of Senco Gold and Diamonds, having held leadership positions at Tata, Hutchison,
Reliance, Bharti Airtel, and other industry giants across retail, telecom, and manufacturing.
The company also announced the expansion of the board to include Ritesh Chakraborty, Chief Service Officer, and Bradley Call, Vice President as Executive Directors in addition to Pankaj Dhanuka, MD & CEO, and Kishore Saraogi, MD & COO.
These appointments follow Fusion CX’s recent expansion efforts. Last year, Fusion CX marked its entry into southern India with the launch of its first facility in Chennai and also strengthened its operations with the launch of a new facility in Navi Mumbai. The company also enhanced its capabilities in the telecom and utilities sectors with the acquisition of S4 Communications.
Kishore Saraogi, Managing Director and COO of Fusion CX, stated: “The addition of these distinguished leaders to our board represents a significant milestone in our journey towards becoming a global leader in customer experience and business process management. Their diverse expertise and strategic insights will help us accelerate our mission to deliver innovative, people-first solutions that drive unparalleled growth and success for our clients across the globe.”
With 16 acquisitions, Fusion CX provides customer service, sales, order fulfillment, technical support, digital transformation, and collections solutions. It operates with a team of over 20,000 professionals across more than 40 centers in North America, LATAM, India, EMEA, and Southeast Asia, serving industries such as BFSI, healthcare and life sciences, high-tech growth, retail, utilities, and telecom.
With these new board appointments, Fusion CX is poised for continued global expansion and innovation in delivering cutting-edge CX and BPM solutions.
About Fusion CX:
Fusion CX is a global leader in customer experience solutions, offering services in customer service, sales, order fulfillment, technical support, digital transformation, and collections. With a team of over 20,000 professionals operating from over 40 centers across North America, LATAM, India, EMEA, and Southeast Asia, the company partners with industries—including utilities, hi-tech, healthcare, retail, BFSI, and travel, and hospitality—to deliver seamless, customer-centric experiences. At Fusion CX, we combine advanced technology and human expertise to drive growth, efficiency, and lasting customer relationships.
For more information about Fusion CX and its comprehensive suite of solutions, visit www.fusioncx.com
