Our History
Our History
Fusion CX, formerly Fusion BPO Services, has evolved into a prominent player in the outsourcing and customer experience transformation industry. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, Fusion CX has grown rapidly under their leadership. Pankaj’s strategic vision for growth and operational excellence and Kishore’s extensive experience in the BPO sector laid the foundation for the company’s success.
Fusion CX provides top-notch customer experience transformation solutions and outsourcing services across various sectors, including healthcare, life sciences, and more. Our expertise in key areas such as sales, marketing, finance, and technology has positioned Fusion CX as a trusted partner for businesses seeking exceptional customer experiences.
By synergizing the strength of human connection with cutting-edge technology, Fusion CX has unlocked a transformative force reshaping the landscape of customer experiences.
- 2022
BoomSourcing
Provider of lead generation and white-glove services in the US market.
- 2021
Advanced Communications Group
Full-service BPO solutions provider in the telecom space.
- 2021
Competent Synergies Private Limited
Leader in spot billing solutions in India.
- 2020
Phoneo
Multilingual Call Center Services Provider
- 2019
Ameridial Inc.
Direct Response, Commercial, and Healthcare lines of business.
- 2018
Support Save
Customer Support and Sales.
- 2016
Vital Recovery Services
Collection services.
- 2013
Phocus Contact Center
Customer Support and Sales.
- 2012
O'Currance Teleservices
Direct Response.
- 2010
Centennial Marketing Group
Customer Support, Sales, and Insurance.
- 2007
Help Desk Now
Customer Support and Sales.