Capabilities

Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Leverage Contact Center Services Capabilities To Add Value To Your Business

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Right Shoring

Multilingual

Omnichannel

Quality Assurance

Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 30+ BPO centers spread across fifteen countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 17000+ multilingual associates capable of resolving customer queries in more than 25+ languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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THE FUSION CX-FACTOR

Customizable
Solutions

20K+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Streamlining Medicare Enrollment: The Role of Healthcare Call Centers

As the U.S. healthcare system grows increasingly intricate, Medicare enrollment stands out as a persistent challenge for beneficiaries, providers, and […]

How Omnichannel Solutions Drive Customer Retention in the Retail Goods Market

In recent years, the retail landscape has shifted its focus toward retaining customers as a key competitive strategy. With multiple […]

How Retail Call Centers Enhance Customer Experience for Fashion Brands

In the fashion business, customer service isn’t just about answering queries from a script. It requires special expertise. Fashion and […]

Personalized Recommendations: Boosting Sales for Supplement Brands

For health and wellness brands, standing out can be tricky, due to the rise of the competition of the age. […]

Taking Flight: Elevating CX With Aviation Call Centers

In today’s hyper-connected, customer-driven world, the skies are more than a route from point A to B—they’re a competitive stage […]

Authentic Customer Loyalty Through MBE: Fusion CX’s Insights

In the relentless pursuit of customer loyalty, businesses often overlook a critical element: authenticity. Today’s savvy consumers demand more than […]

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    FAQs

    FAQs

    How will my project be handled if I outsource to Fusion CX?

    As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion CX?

    The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion CX?

    Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.