WORK AT HOME
WORK AT HOME
3000+ SKILLED
WORKFORCE
THAT
ENSURES YOUR
BUSINESS
CONTINUITY
The COVID-19 pandemic has impacted business continuity like never before. But where there is a challenge, there is also an opportunity to innovate - the shift from traditional to remote working is one such example. In handling this migration swiftly at scale, a business needs a reliable partner with the best talent and a peerless infrastructure.
We have them both. Our work at home solutions by expert remote agents include 3000+ support agents spread across 15 countries. They are all well trained and equipped with a highly secure access mechanism - it enables them to run all support-related operations seamlessly.
SERVICE OFFERING
Sales Support
From general queries to specific product/service grievances, our agents can handle all the sales-based concerns efficiently.
Customer Service
We have 3000+ skilled work-at-home agents capable of providing comprehensive multilingual multichannel customer service.
Backoffice
Our agents are equipped with upgraded techs that enable them to seamlessly execute backoffice jobs remotely.
Virtual Assistant
We offer work at home solutions by expert remote agents who can remotely assist teams, streamline daily operations, and track project progress till conclusion.
THE FUSION CX-FACTOR
3000+
Work at home
Agents
Global
Presence
Ensured Business
Continuity
40+
Language
Support
GET IN TOUCH
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FAQ's
FAQ's
How can you manage unprecedented call volume?
We have the right tool and technology that allow us to rightly estimate the call volume and manage our workforce accordingly with our proprietary workforce management tool. In case of unprecedented call volume, we can quickly deploy our work at home solutions by expert remote agents to ensure that your customers do not have to wait for long to talk to a live agent.
Does your work-at-home model support any other channel?
In our work-at-home model, we support voice, chat, and email channels. As a multichannel BPM, we have a large agent pool cross-trained in offering support through all three channels.
Information security in your work-at-home model
Being a business leader, Fusion CX ensures standardized security maintenance procedures. As a PCI-DSS v3.2 and ISO/IEC 27001:2013 certified organization, we are committed to the protection of your data.
Are your services cost-effective?
Yes, we are committed to providing work at home solutions by expert remote agents to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
From Where Does Your Work At Home Team Operate?
Fusion CX offers work at home solutions by expert remote agents who operate from different corners of the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize and Indonesia. We have our centers spread across 30 locations, which has given us an edge over the other service providers in the industry. You will conveniently find an onshore or nearshore stop to have your work problems sorted!
